The following detailed information was prepared by Sean Costello. His keen understanding of information management clarifies the many options residents to reach emergency services in our community.
A. Speed-dial #5 (also known as the “Panic Button”) to bring police to your home address in Puerto Cayo ONLY
- Using this service will dispatch a Puerto Cayo Police officer to your home address. If you can, stay on the line and talk to the officer, it is preferred, but not required. You will need to speak Spanish to the officer.
- Our local UPC office will help you register and program your phone at the UPC station. To register your phone, you will need to provide the police with your information (Phone number, Name, Cedula, Home address). You will also need to sign the form. The officer will store the national dispatch phone number (02 381 0064) into your phone. The national dispatch system works by matching the calling phone number with the registered information. If a match is made the closest officer will be dispatched to your home address.
- False dispatch calls can carry a penalty, the first is forgiven, the second can cause you to not be able to use the service for 3 months, and the third can cause you to not be able to use the service for 1 year.
B. Direct call to the local Puerto Cayo UPC station cell phone number (098 666 7223).
This call will be answered by one of the officers here in Puerto Cayo. This number is used for requesting a Puerto Cayo officer for assistance within the Puerto Cayo Police boundary area, (review the service boundary map for details.) You will need to speak Spanish to the officer.
C. Visit the local Puerto Cayo UPC station located at the intersection of 15 and 483.
There is usually one officer at the station. This is for assistance within the Puerto Cayo Police boundary area. You will need to speak Spanish to the officer.
D. ECU911 is a smartphone app for Apple, Android and Blackberry devices.
The application is a menu driven application to request Medical, Fire, Police or Transit assistance. The application supports English as well as Spanish, it stores your personal information including language, allergies and blood type and can be used anywhere within Ecuador. The simple screens are easy to navigate. It forwards the information and the type of assistance requested. Using this service they will dispatch the appropriate personnel to your GPS location. If you can, stay on the line and talk to the officer, it is preferred, but not required. You may get an operator that can speak your preferred language.
E. Dial 911, same as ECU911 above, but you need to communication the location, service needed, information, language preferences, etc.…
F. Other options for emergencies in Ecuador dial:
131 – Medical Emergency
102 – Fire Emergency
101 – Police